1. Introduction

Welcome to GoMarket. These Terms of Service (“Terms”) govern your access to and use of the services provided by GoMarket through our website or application.

By accessing or using GoMarket, you acknowledge that you have read, understood, and agreed to comply with all terms outlined in this agreement. If you do not agree with any part of these Terms, please discontinue using our services.

2. Definitions

In these Terms:

• “GoMarket” refers to the grocery shopping and delivery platform
• “User” refers to any individual or organization using the service
• “Service” includes all features, functionalities, and content provided by GoMarket
• “Account” refers to the registered user profile on the system

3. Eligibility

To use GoMarket services, you must:

• Be at least 18 years old or under legal supervision
• Provide accurate and complete information when registering
• Be responsible for maintaining account security
• Not use the service for illegal purposes

GoMarket reserves the right to suspend or terminate accounts that violate these conditions.

4. User Account

Users must create an account to access full features. You are responsible for:

• Keeping your login credentials secure
• Not sharing your account with others
• Notifying us immediately of any unauthorized access

GoMarket is not liable for any losses resulting from improper account security.

5. Services and Scope

GoMarket provides grocery shopping services, including:

• Purchasing items on behalf of users
• Home delivery
• Product selection assistance

We reserve the right to modify, suspend, or discontinue services at any time without prior notice when necessary.

6. Orders and Payments

When placing orders:

• You must provide accurate information
• Prices may change depending on circumstances
• Payments can be made via multiple methods (COD, bank transfer, e-wallets, etc.)

GoMarket reserves the right to cancel or refuse orders in cases of fraud or errors.

7. Delivery Policy

GoMarket commits to:

• Delivering to the provided address
• Delivery times may vary depending on conditions
• Not being responsible for delays caused by external factors (weather, traffic, system issues, etc.)

Users are responsible for receiving orders at the agreed time.

8. Cancellation and Refunds

Users may cancel orders under certain conditions:

• Before the order is processed
• According to specific policies per order

Refunds will be processed via the original payment method and may take time.

9. User Rights and Obligations

Users have the right to:

• Use services appropriately
• Request support
• File complaints

Users are obligated to:

• Comply with laws
• Provide accurate information
• Not harm the system or other users

10. GoMarket Rights and Obligations

GoMarket has the right to:

• Modify services and content
• Suspend or remove violating accounts
• Collect and process data in accordance with policies

GoMarket is obligated to:

• Provide services as committed
• Protect user information
• Support customers when needed

11. Intellectual Property

All content on GoMarket, including:

• Text
• Images
• Logos
• Design

is owned by GoMarket or its partners. Unauthorized use is strictly prohibited.

12. Limitation of Liability

GoMarket is not responsible for:

• Indirect or incidental damages
• Errors caused by third parties
• Events beyond our control

We do not guarantee uninterrupted or error-free service.

13. Privacy

User information is protected under our Privacy Policy. We do not share personal data without consent unless required by law.

14. Changes to Terms

GoMarket may update these Terms at any time. Updates will be posted on the website.

Continued use of the service means acceptance of the updated Terms.

15. Termination

GoMarket may suspend or terminate accounts if:

• Terms are violated
• Fraudulent or harmful behavior occurs

Users may also request account termination at any time.

16. Governing Law

These Terms are governed by the laws of Vietnam. Any disputes will be resolved by competent authorities in Vietnam.

17. Contact

• Email: support@gomarket.vn
• Hotline: 1900 xxx xxx
• Address: Số 1 Cung trí thức, Tôn Thất Thuyết

Conclusion

These Terms form the legal foundation for ensuring the rights and responsibilities of both GoMarket and its users. We strive to provide transparent, secure, and reliable services.

By using GoMarket, you agree to all terms stated above.